Refund and Returns Policy
Effective Date: March 20, 2025
At Bag Bliss, we strive to ensure that our customers are completely satisfied with their purchases. If you are not fully satisfied with your order, we offer a straightforward return and refund policy to make your shopping experience more convenient. Please read the following policy to understand how returns and refunds are handled.
1. Returns
We accept returns on items within 30 days of the date of purchase, provided the following conditions are met:
- The item is unused, in original condition, and in its original packaging.
- The item is not marked as final sale or non-returnable (such as custom orders or sale items).
- Proof of purchase (order number or receipt) is provided.
To initiate a return, please contact our customer service team at [email protected] with your order details and reason for the return. Our team will provide you with further instructions on how to return your items.
2. Refunds
Once your returned item is received and inspected, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please note the following:
- Processing Time: Refunds will be processed within 5-10 business days after the item is received. However, the exact time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.
- Shipping Fees: Shipping fees are non-refundable. If your return is due to an error on our part (e.g., wrong item shipped or defective product), we will cover the return shipping costs.
- Partial Refunds: In certain cases, such as returned items being damaged, missing parts, or not in their original condition, we may issue a partial refund.
3. Exchanges
If you wish to exchange an item for a different size, color, or style, please follow the same return procedure as outlined above. Once we receive your returned item, we will process the exchange and send you the new item. If there is any price difference between the original item and the exchange item, we will either charge or refund the difference as applicable.
4. Non-Returnable Items
The following items are non-returnable:
- Custom-made or personalized items
- Gift cards
- Sale or discounted items (unless defective)
- Products that have been used or altered
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We will work with you to resolve the issue by either sending a replacement or issuing a full refund. You may be asked to provide photos of the damage or defect for our records.
6. How to Contact Us
If you have any questions about our Refund and Returns Policy or would like to initiate a return or exchange, please reach out to our customer service team:
Bag Bliss
Street: 611 Waldeck Street, Fort Worth, Texas
Phone: 817-406-4033
Email: [email protected]
Website: ziroloans.com
We are here to assist you and ensure that you have a pleasant shopping experience at Bag Bliss. Thank you for shopping with us!